Cancellation & Refund Policy

At Chiestra Racehorse Business Private Limited (RBC), we aim to provide fair and transparent services to all our customers. Since CHIE is a customized business assessment and consulting intelligence service, the following policy applies:

• Cancellation requests will be considered only if the assessment process has not been started by RBC and no customer information has been submitted for analysis.
• Once the customer initiates the KYB process, submits any form, uploads documents, provides business information, or starts the assessment process, no cancellation or refund will be permitted.
• CHIE provides customized assessment reports prepared specifically for each customer. As significant research, analysis, and processing begin after data submission, such services are non-refundable.
• If multiple assessment orders are purchased, only the unused assessments for which no KYB or data submission has been initiated may be considered for refund after review by RBC.
• The quality, depth, and findings of each report may vary from customer to customer based on factors such as data provided by the customer, availability of market information, third-party sources, sector complexity, and business maturity. Report-to-report comparison shall not be a valid reason for refund.
• CHIE may use information from public databases, trusted research sources, AI models, LLMs, government records, and third-party providers. Variations, updates, omissions, or inaccuracies originating from such sources shall not qualify for cancellation or refund.
• Refunds shall not be provided due to disagreement with the findings, scores, observations, recommendations, risk ratings, or conclusions contained in the assessment report.
• RBC reserves the right to review all refund requests on a case-by-case basis. Any approved refund shall be processed within 7–15 working days. The final decision regarding cancellation and refund shall remain solely with Chiestra Racehorse Business Private Limited.

For further clarification, please email compliance@rbcind.pro