Cancellation & Refund Policy
Last updated: 26 Mar 2026 11:37:32 IST
CHIESTRA RACEHORSE BUSINESS PRIVATE LIMITED follows an RBI-compliant, founder-first refund posture. Please read the guardrails below before raising a request.
- Cancellation requests are accepted only immediately after placing the order; requests may be declined once vendor fulfilment starts.
- Perishable items are non-cancellable; refund/replacement only if quality issues are proven.
- Damaged/defective items must be reported within 7 days of receipt; investigation is required before action.
- Mismatch from listing/expectation must be raised within 7 days; resolution follows merchant determination.
- Manufacturer-warranty items should be routed to the OEM first.
- Approved refunds are processed within 9–15 days to the original payment method.
All refund / cancellation reviews are logged in our Audit Ledger and PaymentAudit tables for traceability. Approved refunds are issued back to the original payment method only.
Need help? Email connect@rbcind.pro or call +91 6289595007.